At
Payless
Car
Rental,
the
safety
of
our
customers
and
employees
is
of
great
concern.
Our
policies
and
procedures
regarding
the
handling
of
vehicles
that
are
the
subject
of
a
manufacturer's
recall
notice
is
a
prime
example
of
how
we
put
our
customers'
safety
first.
Periodically,
automobile
manufacturers
provide
notices
of
issues
relating
to
their
vehicles.
These
notices
range
from
minor
issues
to
recall
notices
relating
to
vehicles
that
may
pose
a
risk
to
the
safety
of
the
driver,
passengers
and
the
general
public.
In
the
United
States,
when
we
receive
a
safety
recall
notice
from
a
vehicle
manufacturer
under
the
Motor
Vehicle
Safety
Act,
we
identify
the
affected
vehicles
in
our
fleet
and
place
them
on
a
"hard
hold"
in
our
reservations
system,
which
prevents
them
from
being
rented.
We
then
do
not
rent
these
a
vehicle
until
we
are
able
to
implement
a
remedy
that
has
been
approved
by
the
manufacturer
and
the
National
Highway
Transportation
and
Safety
Administration
(NHTSA).
In
addition,
when
our
vehicles
become
subject
to
a
safety
recall,
we
use
a
third-party
vendor
that
automatically
calls
customers
within
24
hours
when
we
have
confirmed
that
the
vehicle
they
have
out
on
rent
has
been
recalled.
This
process
is
used
to
contact
all
customers
who
have
provided
a
telephone
number
and/or
email
address
during
the
reservation
or
check-in
process
through
which
the
customer
can
be
reached.
Each
customer
who
has
rented
a
vehicle
that
is
subsequently
subject
to
a
recall
will
receive
a
message
providing
specific
instructions
as
to
how,
where
and
when
the
vehicle
may
be
returned
for
an
exchange.
If
no
valid
telephone
number
has
been
provided,
a
written
notice
will
be
sent
to
the
renter's
residential
address.
At
Payless
Car
Rental,
the
safety
of
our
customers
and
employees
is
of
great
concern.
Our
policies
and
procedures
regarding
the
handling
of
vehicles
that
are
the
subject
of
a
manufacturer's
recall
notice
is
a
prime
example
of
how
we
put
our
customers'
safety
first.
Periodically,
automobile
manufacturers
provide
notices
of
issues
relating
to
their
vehicles.
These
notices
range
from
minor
issues
to
recall
notices
relating
to
vehicles
that
may
pose
a
risk
to
the
safety
of
the
driver,
passengers
and
the
general
public.
In
the
United
States,
when
we
receive
a
safety
recall
notice
from
a
vehicle
manufacturer
under
the
Motor
Vehicle
Safety
Act,
we
identify
the
affected
vehicles
in
our
fleet
and
place
them
on
a
"hard
hold"
in
our
reservations
system,
which
prevents
them
from
being
rented.
We
then
do
not
rent
these
a
vehicle
until
we
are
able
to
implement
a
remedy
that
has
been
approved
by
the
manufacturer
and
the
National
Highway
Transportation
and
Safety
Administration
(NHTSA).
In
addition,
when
our
vehicles
become
subject
to
a
safety
recall,
we
use
a
third-party
vendor
that
automatically
calls
customers
within
24
hours
when
we
have
confirmed
that
the
vehicle
they
have
out
on
rent
has
been
recalled.
This
process
is
used
to
contact
all
customers
who
have
provided
a
telephone
number
and/or
email
address
during
the
reservation
or
check-in
process
through
which
the
customer
can
be
reached.
Each
customer
who
has
rented
a
vehicle
that
is
subsequently
subject
to
a
recall
will
receive
a
message
providing
specific
instructions
as
to
how,
where
and
when
the
vehicle
may
be
returned
for
an
exchange.
If
no
valid
telephone
number
has
been
provided,
a
written
notice
will
be
sent
to
the
renter's
residential
address.